We aim to provide you with the best retreat experience possible. If you have any issues please formally communicate it in writing to [email protected] as soon as it occurs.
EMAIL [email protected] WITH ANY CONCERN OR COMPLAINT – WE ARE NOT ABLE TO PROCESS VERBAL COMMUNICATION
Any issues that may arise during your retreat should be communicated immediately or as it happens, to your tour company to the email [email protected] for on-site attention, verification and immediate correction. We do not accept verbal communication of these issues, because we have a large team and need to have time to understand, process, and deal with your issue.
PLEASE DIRECTLY COMMUNICATE WITH THE HOTEL FOR HOTEL-RELATED ISSUES
Please note that any issue complaint related to the hotel can be directly communicated to them. For example, if your shower isn’t working please contact the hotel directly.
YOUR COMPLAINT/ISSUE WILL BE RESOLVED WITHIN 12-24 HOURS.
We will work to resolve your issue within 12-24 hours. Thank you for your patience.
ANY COMMUNICATIONS RECEIVED AFTER THE RETREAT IS DONE WILL NOT BE ADDRESSED.
Any complaints or concerns received AFTER the completion of the retreat will not be recognized. Issues/complaints need to be reported DURING the retreat to be addressed.
WE AIM TO NOT TAKE ANYTHING HOME WITH US AND WANT TO RESOLVE EVERYTHING ON-SITE.
We created our policies so that we can best serve you and resolve the issue/complaint on site and not bring it home with us. In the rare event an issue is not resolved during your retreat, a summary of the complaints shall be communicated by the company to you in writing within 15 Days of completion of your retreat for necessary action. A full resolution will be completed no later than 30 days post retreat.